O.G. Croteau Plumbing & Heating

The feedback from customers indicates a clear split in their experiences with O.G. Croteau Plumbing & Heating. Those who had positive interactions frequently mention the promptness of service, especially in emergency situations, and the professionalism of individual staff members. Customers appreciated specific instances of good communication from office staff, such as the responsiveness and helpf... Read more

The feedback from customers indicates a clear split in their experiences with O.G. Croteau Plumbing & Heating. Those who had positive interactions frequently mention the promptness of service, especially in emergency situations, and the professionalism of individual staff members. Customers appreciated specific instances of good communication from office staff, such as the responsiveness and helpfulness exhibited by Gail. However, a significant number of negative reviews point to serious dissatisfaction with the quality of work performed by the plumbers. Key complaints include poorly executed plumbing jobs, lack of attention to detail, and inadequate communication regarding work scheduled and performed. Several reviews shared instances where the plumbing work led to additional issues or required correction, indicating a lack of thoroughness and care from the laborers. A recurring theme is the perceived inconsistency in pricing and transparency, where some customers felt "bait and switch" tactics were at play regarding costs for similar services. Additionally, communication with management appeared to be a pain point, often leading to customers feeling frustrated and disregarded. These factors contribute to the impression that while the company may have strengths in certain areas, significant improvements are required for consistency in service quality and customer care. Overall, while some clients lauded the company for its reliable emergency service and favorable pricing, the prevailing sentiment suggests that O.G. Croteau Plumbing & Heating has notable deficiencies in workmanship, communication, and customer follow-ups, leading to divided customer experiences. Read less