McNulty & Bedard Plumbing

The reviews indicate a significant issue with communication and customer service related to McNulty & Bedard Plumbing. A number of customers voiced frustrations about the company's reliance on an answering service, which leads to excessive delays in response times. Some customers reported having to call multiple times and wait for over a week for a callback, particularly when facing urgent heating... Read more

The reviews indicate a significant issue with communication and customer service related to McNulty & Bedard Plumbing. A number of customers voiced frustrations about the company's reliance on an answering service, which leads to excessive delays in response times. Some customers reported having to call multiple times and wait for over a week for a callback, particularly when facing urgent heating issues during winter. This reflects poorly on the company's ability to manage customer expectations and follow up in a timely manner. Additionally, a serious concern arises around the billing practices after a service is rendered. One reviewer shared an alarming experience with unexpected charges after an HVAC service, where the final invoice was more than double the initial quote provided. The lack of upfront disclosure regarding potential price increases is a significant turnoff for many clients and raises questions about the company Read less