Kerry Martin Plumbing & Heating

The review for Kerry Martin Plumbing & Heating indicates a significant degree of customer satisfaction, showcasing several key themes. Firstly, the customer highly values professionalism and reliability, which Kerry Martin exhibited during a particularly stressful period of managing gas-related issues. The reviewer noted that Kerry and his team worked quickly and efficiently, completing the job wi... Read more

The review for Kerry Martin Plumbing & Heating indicates a significant degree of customer satisfaction, showcasing several key themes. Firstly, the customer highly values professionalism and reliability, which Kerry Martin exhibited during a particularly stressful period of managing gas-related issues. The reviewer noted that Kerry and his team worked quickly and efficiently, completing the job within 2.5 hours, and took care of necessary permits and connections, thereby alleviating the customer's stress. Another common finding in the review is the negative sentiment associated with the service from Columbia Gas (CG). The frustration over the multiple visits and poor communication from CG contrasts sharply with the smooth experience provided by Kerry Martin Plumbing & Heating. This comparison emphasizes the value customers place on streamlined service and effective communication, often leading them to local businesses that can provide personalized care. The emotional aspect of the review is also significant. The writer feels a sense of relief and gratitude toward Kerry Martin for providing help during a challenging time, indicating that the emotional connection and understanding the business owners have for their customers Read less