GEM Plumbing and Heating

Several common themes emerged from the reviews for GEM Plumbing and Heating. Many customers expressed frustration regarding the high cost of services, with one reviewer explicitly stating that they were charged nearly $400 for just half an hour's work, which they deemed outrageous. Additionally, there were serious concerns raised about the reliability of the company's installations; a customer rep... Read more

Several common themes emerged from the reviews for GEM Plumbing and Heating. Many customers expressed frustration regarding the high cost of services, with one reviewer explicitly stating that they were charged nearly $400 for just half an hour's work, which they deemed outrageous. Additionally, there were serious concerns raised about the reliability of the company's installations; a customer reported a new air conditioning unit malfunctioning shortly after installation, with a delayed response for follow-up service. Communication appeared to be a significant issue, as highlighted by customers who experienced long wait times for quotes and follow-up calls, indicating a lack of responsiveness. A customer mentioned that they sought a quote for a gas line installation but never received it, leading to a feeling of wasted time. Many reviews emphasized the inability of technicians to complete jobs as requested, resulting in incomplete or substandard work. One individual detailed their experience of having pipes left unsecured and ultimately leaking due to the technician's oversight. Yet another reviewer described an incident where an appointment to replace a main water valve was missed entirely, further pointing to their unreliability and lack of trustworthiness. Despite a few positive comments about specific service interactions Read less