Elite Drains

The reviews indicate a clear divide in customer experiences with Elite Drains, showcasing both positive and negative aspects of their services. On the positive side, customers who received immediate and thorough plumbing diagnoses, such as identification of broken sewer lines, noted swift action and satisfactory completion of significant repairs. This group appreciated the professionalism of certa... Read more

The reviews indicate a clear divide in customer experiences with Elite Drains, showcasing both positive and negative aspects of their services. On the positive side, customers who received immediate and thorough plumbing diagnoses, such as identification of broken sewer lines, noted swift action and satisfactory completion of significant repairs. This group appreciated the professionalism of certain technicians and noted that their customer service was prompt and reliable. However, numerous complaints surfaced regarding poor follow-through on jobs, lack of supervision during work, inadequate communication, and failure to rectify issues that arose post-service. Several customers reported unsatisfactory repairs that had to be addressed by other plumbing companies afterward, leading to financial losses and frustration. Moreover, interactions with the company's staff, particularly with a representative named Melissa, were mentioned negatively. Customers described her as short and dismissive, contributing to an overall sense of dissatisfaction with customer service. The recurring theme of being sent to collections for disputed charges further exacerbates the perceived dishonesty of the company. A few reviews explicitly label Elite Drains as dishonest, stating they do not complete jobs properly and treat their employees poorly. This reputation significantly affects their credibility and customer trust. In summary, while Elite Drains has garnered a handful of positive testimonials regarding specific service experiences, the overall sentiment leans towards dissatisfaction due to management issues, execution problems, and negative customer interactions. This combination highlights an urgent need for the company to reevaluate its service delivery standards and improve customer relationship management. Read less