Burke & Sons Plumbing & Heating

The reviews reflect two distinct experiences with Burke & Sons Plumbing & Heating. On one side, multiple customers commend the technicians for being prompt, professional, and effective in resolving plumbing and heating issues quickly. Reviewers often mention specific technicians by name, praising their efficiency and the care taken to ensure the work area was left clean. Many long-time customers e... Read more

The reviews reflect two distinct experiences with Burke & Sons Plumbing & Heating. On one side, multiple customers commend the technicians for being prompt, professional, and effective in resolving plumbing and heating issues quickly. Reviewers often mention specific technicians by name, praising their efficiency and the care taken to ensure the work area was left clean. Many long-time customers express loyalty and continued trust in the company's ability to handle emergencies and routine plumbing needs. Conversely, a troubling number of reviews detail experiences marked by poor customer service and billing disputes. Several customers expressed frustration over unreturned calls, delays in service, and perceived unprofessional behavior from office staff. Issues related to overcharging and lack of transparency in billing also emerged, with significant discrepancies noted between quoted prices and final bills. A few customers reported rude interactions with staff when addressing concerns, leading to feelings of being unvalued as clients. Overall, while many customers have had positive experiences with competent service and skilled technicians, the recurring patterns of negative interactions and billing issues have led to considerable dissatisfaction among a faction of the customer base. This duality suggests that while Burke & Sons shows strong potential for quality workmanship, there is an urgent need for improvements in customer service, communication, and billing practices to enhance overall customer satisfaction and maintain loyalty. Read less