Andrew Plumbing & Heating

Both reviews are strongly negative and paint a consistent picture of poor performance across all dimensions. Professionalism was undermined by the technician insulting a customer for using a credit card and by the company reversing agreed-upon terms on the day of a scheduled appointment. Pricing was flagged as deceptive in both reviews — one citing bait-and-switch terms on the service fee, the o... Read more

Both reviews are strongly negative and paint a consistent picture of poor performance across all dimensions. Professionalism was undermined by the technician insulting a customer for using a credit card and by the company reversing agreed-upon terms on the day of a scheduled appointment. Pricing was flagged as deceptive in both reviews — one citing bait-and-switch terms on the service fee, the other describing $1,230 spent without resolving the underlying problem. Project completion was a failure in both cases: one job was never completed due to changed terms, and the other left the customer's furnace issue unresolved after multiple visits and significant expenditure. Experience scores low because the technician in Review 2 gave incorrect technical advice about thermostat settings, suggesting a knowledge gap that contributed directly to the unresolved repair. Read less