Overview of Company Customer Sentiment Analysis in May
Airco receives strong praise across most dimensions, with multiple reviewers highlighting Joe and Steve's technical knowledge, fair pricing, and professional conduct during installations. Several reviews specifically note that Airco's quotes came in significantly lower than competitors while delivering equal or better quality, and most jobs were completed on time with good follow-through. However,... Read more
Airco receives strong praise across most dimensions, with multiple reviewers highlighting Joe and Steve's technical knowledge, fair pricing, and professional conduct during installations. Several reviews specifically note that Airco's quotes came in significantly lower than competitors while delivering equal or better quality, and most jobs were completed on time with good follow-through. However, one detailed 1-star review from 2017 describes overcharging, a missing installed component, warranty non-compliance, and repeated failure to respond — this materially drags down scores for project completion and professionalism and cannot be dismissed. A minor professionalism flag also exists from a 2015 review describing a driver representing the company behaving rudely on the road. The score reflects a generally strong contractor with at least one documented serious service failure. Read less