Overview of Company Customer Sentiment Analysis in January
The reviews for TD Mechanical reveal a mixed sentiment, highlighting both expertise in technical skills and significant shortcomings in customer service. While the company demonstrated competence by successfully repairing a furnace when others could not, the experience was marred by a lack of communication and professionalism thereafter. Customers expressed frustration over unreturned calls and un... Read more
The reviews for TD Mechanical reveal a mixed sentiment, highlighting both expertise in technical skills and significant shortcomings in customer service. While the company demonstrated competence by successfully repairing a furnace when others could not, the experience was marred by a lack of communication and professionalism thereafter. Customers expressed frustration over unreturned calls and unresolved issues, particularly regarding a faulty installation that went unnoticed. Overall, while the technical capabilities of TD Mechanical are acknowledged, the troubling customer service aspect detracts from their reliability and trustworthiness. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews indicate that TD Mechanical possesses strong technical knowledge and proficiency in HVAC services, which is acknowledged by at least one customer who praised their ability to fix a furnace when other service providers could not. However, this positive impression is overshadowed by a significant issue with customer communication and service follow-up. A recurring theme among the revie... Read more
The reviews indicate that TD Mechanical possesses strong technical knowledge and proficiency in HVAC services, which is acknowledged by at least one customer who praised their ability to fix a furnace when other service providers could not. However, this positive impression is overshadowed by a significant issue with customer communication and service follow-up. A recurring theme among the reviews is the unprofessional conduct exhibited by the company in not returning phone calls. Multiple instances of unanswered calls were mentioned, which suggests a possible lack of proper customer service protocols or inadequate staffing to manage client inquiries effectively. As a result, customers were compelled to seek assistance from other companies, indicating a serious gap in the company's responsiveness to customer needs. Furthermore, the installation issues mentioned Read less