Stark & Cronk Heating

Positive Experiences: A significant portion of the reviews depict Stark & Cronk as a reliable service provider. Customers appreciated the quick response during emergencies, particularly highlighting a plumbing issue involving a burst tank, which was resolved promptly. Many noted the technicians' expertise and quality of service, recommending individual staff members like Ben and Greg for their imp... Read more

Positive Experiences: A significant portion of the reviews depict Stark & Cronk as a reliable service provider. Customers appreciated the quick response during emergencies, particularly highlighting a plumbing issue involving a burst tank, which was resolved promptly. Many noted the technicians' expertise and quality of service, recommending individual staff members like Ben and Greg for their impressive knowledge and efficiency.Professionalism and Communication: Consistent themes of professionalism are apparent in several reviews. Customers felt well-informed about their projects, citing the detailed explanations provided by technicians. The communication from the team, especially administrative staff like Linda, received specific commendation for being proactive and diligent in keeping clients updated on timelines, which helped build trust with clients.Pricing Concerns: A notable number of reviews mention that Stark & Cronk's pricing is on the higher end compared to competitors. While some customers feel the prices are justified by the quality of service received, others expressed frustration over what they perceived as overpriced installations or unnecessary upselling of complicated systems. A few reviews specifically noted concerns that the pricing did not correlate with the efficiency of the work done.Variable Experiences with the Owner: Some customers raised concerns regarding the responsiveness of Greg Stark, the owner, indicating it sometimes took a long time to receive callbacks or have issues addressed efficiently under his oversight. This led to some frustration among long-term clients who expected a more timely engagement given their loyalty to the business.Mixed Experiences with Project Effectiveness: While many reviews celebrated the effective problem-solving capabilities of Stark & Cronk, a minority of customers reported dissatisfaction with past work that did not meet their expectations. Issues with hot water supply and ineffective solutions suggested there may be inconsistencies in service quality or understanding of complex heating requirements. In conclusion, Stark & Cronk Heating is regarded as a competent and professional plumbing and heating service with an overall positive reception in recent reviews. However, the company may need to address concerns regarding pricing strategies and communication practices to further enhance customer satisfaction. Read less