Riverside Plumbing & Heating

The reviews reflect a stark divide in customer experiences with Riverside Plumbing & Heating.Negative Experiences: - A significant number of customers highlighted issues with communication and responsiveness. One reviewer expressed deep frustration over their heating issue and noted the absence of any return call after reaching out, emphasizing that they were left without adequate heating duri... Read more

The reviews reflect a stark divide in customer experiences with Riverside Plumbing & Heating.Negative Experiences: - A significant number of customers highlighted issues with communication and responsiveness. One reviewer expressed deep frustration over their heating issue and noted the absence of any return call after reaching out, emphasizing that they were left without adequate heating during a cold weekend. This sentiment was echoed by another customer who also reported unreturned calls and a lack of support during critical times. - Billing concerns were a major point of contention. One customer mentioned being double charged for a service while feeling that nothing was effectively fixed. The lack of clear communication regarding parts needed for repairs compounded their dissatisfaction, as they were instructed to order parts themselves without proper guidance or information from the company.Positive Feedback: - Despite the overwhelming negative reviews, there was at least one positive account. A long-term customer praised the company for consistent, timely service over the years, highlighting successful installations and maintenance of multiple heating systems. This customer also noted a friendly touch, mentioning that the technicians were kind to their pet, which adds a personal aspect to the service experience.Common Themes: - Communication Failures: A recurring theme among dissatisfied customers is the lack of timely and effective communication. Many reported instances of unreturned calls and long waiting periods for service, leading to feelings of neglect. - Service Reliability: Issues with actual service delivery, such as improper repairs and billing inconsistencies, further tarnish the company's reputation. Customers feel they are not receiving the value they expect, particularly during urgent service requests. - Customer Loyalty vs. New Experiences: While there is a reference to positive long-term relationships with the company, potential new customers seem deterred due to current operational shortcomings. In summary, Riverside Plumbing & Heating is facing significant challenges with customer satisfaction that stem primarily from communication breakdowns and inadequate service delivery. Improvements in these areas could dramatically enhance their overall ratings and customer loyalty. Read less