Mora

The reviews for Mora's Plumbing & Heating reveal a dichotomy in customer experiences. On the positive side, several reviewers expressed satisfaction with the quality and professionalism exhibited by the technicians, highlighting their capability in handling urgent plumbing issues, such as frozen pipes, and the installation of fixtures with care and at reasonable prices. This suggests that the comp... Read more

The reviews for Mora's Plumbing & Heating reveal a dichotomy in customer experiences. On the positive side, several reviewers expressed satisfaction with the quality and professionalism exhibited by the technicians, highlighting their capability in handling urgent plumbing issues, such as frozen pipes, and the installation of fixtures with care and at reasonable prices. This suggests that the company's technical skills are strong and appreciated. Conversely, there is a consistent thread of dissatisfaction stemming from issues related to communication and scheduling. A reviewer specifically noted a missed appointment and lack of follow-up, reporting that they had to reach out multiple times without receiving adequate responses. This resulted in disappointment and the choice to seek services from competitors. The sentiment here points to a significant concern regarding dependability and customer service protocols at Mora's Plumbing & Heating. Common findings indicate a divide between the quality of work performed versus the reliability of service. While there are positive affirmations about the efficiency and expertise of the team, the shortcomings in communication and follow-through on service appointments notably tarnish the overall customer experience. This indicates a critical area for improvement that could potentially enhance customer satisfaction and loyalty. Read less