Top Notch Plumbing and Heating

The reviews present a dual narrative regarding the services of Top Notch Plumbing and Heating. The positive feedback centers around the quality of work performed by their technicians, particularly John. Customers emphasized his professionalism, timely arrival, and efficient completion of jobs. Reviewers particularly appreciated the proactive measures taken by John, such as lifting the water heater... Read more

The reviews present a dual narrative regarding the services of Top Notch Plumbing and Heating. The positive feedback centers around the quality of work performed by their technicians, particularly John. Customers emphasized his professionalism, timely arrival, and efficient completion of jobs. Reviewers particularly appreciated the proactive measures taken by John, such as lifting the water heater onto blocks for better accessibility during future servicing. This attention to detail and care contributed to a high regard for the technical competence of the employees. Conversely, the reviews also reveal significant dissatisfaction stemming from the company's communication and customer service practices. A consistent theme is the lack of responsiveness and poor follow-up regarding appointments and estimates. Specific mention of the company's inability to communicate effectively about delays and scheduling (particularly involving Hailey) highlighted a breakdown in customer relations. Several reviewers expressed frustration at feeling ignored or inadequately served when trying to reach out for updates or assistance. Additionally, one review noted a disparity in service quality between regular customers and those using warranty services, suggesting that the company might prioritize certain clientele over others, which could contribute to negative perceptions. In conclusion, while Top Notch Plumbing and Heating has established a reputation for quality workmanship, improving their customer service and communication practices is essential to address the growing concerns reflected in recent reviews. ???ancing technical skill with a responsive, respectful customer interaction approach will be vital for enhancing overall customer satisfaction. Read less