Snake It Away

Positive Experiences: - A substantial number of customers commended the quick response times of Snake It Away, especially in emergencies, such as clogged sewer lines and drains. Reviews noted that technicians often arrived within an hour and completed jobs efficiently. - Reviews frequently highlight the professionalism, expertise, and friendliness of the staff, specifically mentioning Richie... Read more

Positive Experiences: - A substantial number of customers commended the quick response times of Snake It Away, especially in emergencies, such as clogged sewer lines and drains. Reviews noted that technicians often arrived within an hour and completed jobs efficiently. - Reviews frequently highlight the professionalism, expertise, and friendliness of the staff, specifically mentioning Richie and his team as knowledgeable and pleasant to work with. Many customers felt satisfied with the quality of work performed, specifically in complex or emergency situations. - Affordability was mentioned positively by various users, emphasizing that the prices charged were reasonable, especially considering the work done, such as extensive repairs and replacements.Negative Experiences: - A number of reviews mentioned concerns regarding pricing clarity, with some customers feeling that they were charged more than expected. These customers reported frustrations with a lack of upfront communication regarding potential costs and felt that the company's pricing structure was inconsistent. - Some reviewers reported instances of delays or missing appointments, leading to considerable inconvenience. This included claims of technicians arriving late or failing to communicate about their appointments which significantly disrupted customers' schedules. - Several customers recounted experiences with unprofessional behavior from technicians, including complaints about the job and interactions that felt disrespectful. This had a negative impact on the overall perception of their service quality, despite the successful completion of the plumbing tasks.Customer Recommendations: - While many customers recommend Snake It Away strongly for their plumbing needs, especially in emergencies, others advise potential customers to verify pricing before services are rendered. Satisfaction varied considerably based on individual experiences with technicians and their approach to customer service. - There is a clear indication that customers appreciate the technical expertise at Snake It Away, but they are simultaneously wary of potential financial surprises and the need for follow-up on professional behavior. In conclusion, Snake It Away demonstrates a strong service capability with a commitment to customer satisfaction, but the company may need to address the inconsistencies in communication and pricing transparency to enhance overall customer experiences. Read less