Overview of Company Customer Sentiment Analysis in May
All four reviews paint a consistently negative picture of this contractor across nearly every dimension. Professionalism is severely damaged by a no-show appointment, poor communication, billing for non-work time (paperwork, walking to truck, slow tablet entry), and a broken disposal left behind after a service call. Pricing is a major recurring complaint across all four reviews, with hidden charg... Read more
All four reviews paint a consistently negative picture of this contractor across nearly every dimension. Professionalism is severely damaged by a no-show appointment, poor communication, billing for non-work time (paperwork, walking to truck, slow tablet entry), and a broken disposal left behind after a service call. Pricing is a major recurring complaint across all four reviews, with hidden charges, bait-and-switch invoicing, a mandatory $150 minimum visit fee, and billing practices described as a 'total rip off' with no itemized receipts provided. Project completion is mixed at best — one reviewer noted the work was ultimately finished but took longer than promised, another had a faucet installed incorrectly requiring a redo, and a third was never served at all after multiple reschedules. Experience scores marginally higher only because one reviewer acknowledged the technicians were technically competent and the work quality was acceptable, but a broken disposal left behind and an improperly installed faucet undercut this significantly. Read less