Overview of Company Customer Sentiment Analysis in May
Andrew and Prana Plumbing & Heating consistently receive strong praise for professionalism, including prompt scheduling, on-time arrivals, clear communication, and respectful conduct — all 7 reviews touch on these qualities in some form. Project completion scores are also high, with multiple reviewers noting efficient work across varied tasks and one notable example of Andrew returning at no cha... Read more
Andrew and Prana Plumbing & Heating consistently receive strong praise for professionalism, including prompt scheduling, on-time arrivals, clear communication, and respectful conduct — all 7 reviews touch on these qualities in some form. Project completion scores are also high, with multiple reviewers noting efficient work across varied tasks and one notable example of Andrew returning at no charge to fix a post-job leak, demonstrating strong follow-through. Experience scores well based on reviewers citing technical competence across diverse jobs including Saniflo toilet replacement, gas range installation, and faucet repairs. Pricing is the weakest dimension: one reviewer explicitly flagged that the hourly rate applied to travel time, supply runs, and a 30% markup on materials made smaller jobs feel disproportionately expensive, which meaningfully drags this dimension down despite only two reviews addressing it. Overall, the contractor appears reliable and skilled but prospective customers should clarify pricing structure upfront for smaller jobs. Read less