Osenton Wm D & Son

The reviews for Osenton Wm D & Son illustrate two prevalent themes: professionalism and pricing concerns. Customers have commended the company, particularly Dick Osenton, for his effective communication and transparency regarding costs. Many appreciated his efforts to diagnose issues remotely and the clarity provided about the potential costs involved, which helped foster trust. Conversely, there... Read more

The reviews for Osenton Wm D & Son illustrate two prevalent themes: professionalism and pricing concerns. Customers have commended the company, particularly Dick Osenton, for his effective communication and transparency regarding costs. Many appreciated his efforts to diagnose issues remotely and the clarity provided about the potential costs involved, which helped foster trust. Conversely, there are critical reviews indicating a perception of overcharging, especially in non-emergency cases. One reviewer expressed disappointment after being quoted higher than expected for services, stating that they would not return for future plumbing needs unless absolutely necessary. This suggests that while some clients have found value in the service provided, others may feel that the pricing does not reflect the quality or necessity of the work performed. Overall, the reviews present a dichotomy in customer experience Read less