Overview of Company Customer Sentiment Analysis in May
Cotting Plumbing & Heating receives consistently positive feedback across professionalism, pricing, and workmanship from most reviewers, with multiple mentions of responsiveness, friendliness, and fair pricing. However, one review from 2011 describes a no-show with no call, which is a meaningful professionalism failure that cannot be ignored and pulls the professionalism score down. Project comple... Read more
Cotting Plumbing & Heating receives consistently positive feedback across professionalism, pricing, and workmanship from most reviewers, with multiple mentions of responsiveness, friendliness, and fair pricing. However, one review from 2011 describes a no-show with no call, which is a meaningful professionalism failure that cannot be ignored and pulls the professionalism score down. Project completion scores are tempered by that same no-show incident and the fact that in one case Jim was unable to complete the job himself and referred the customer elsewhere. The majority of reviews are quite old — five of seven are from 2013 or earlier — which significantly limits confidence in how well these scores reflect current performance. Only two reviews fall within the past three years, making it difficult to assess the contractor's present-day reliability. Read less