Overview of Company Customer Sentiment Analysis in January
The reviews for Ahern Contracting reflect a mixture of satisfaction and frustration. While many customers commend the quality of the work and the professionalism of the staff during the installation process, several also express disappointment regarding communication and follow-up service. Clients praise the company's efficiency and the valid estimates provided for their services, but they frequen... Read more
The reviews for Ahern Contracting reflect a mixture of satisfaction and frustration. While many customers commend the quality of the work and the professionalism of the staff during the installation process, several also express disappointment regarding communication and follow-up service. Clients praise the company's efficiency and the valid estimates provided for their services, but they frequently highlight issues such as delays in starting the project, unresolved problems post-installation, and challenges in reaching the owner for support. Overall, while the workmanship appears commendable, there are notable concerns around customer service and aftercare that impact overall satisfaction. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews point toward several key themes regarding Ahern Contracting:Quality of Work: There is a consistent appreciation for the actual work performed by Ahern. Customers describe the installer's demeanor as pleasant and respectful, noting thorough cleanup after the job and adherence to proper installation processes. There are mentions of efficiency, with some jobs completed in under a day.Comm... Read more
The reviews point toward several key themes regarding Ahern Contracting:Quality of Work: There is a consistent appreciation for the actual work performed by Ahern. Customers describe the installer's demeanor as pleasant and respectful, noting thorough cleanup after the job and adherence to proper installation processes. There are mentions of efficiency, with some jobs completed in under a day.Communication Issues: While the quality of work is praised, the main area of concern is communication. Several reviews indicate that customers experienced significant delays and difficulty getting in touch with Joe, the owner. Even though he was described as pleasant, the follow-up regarding unresolved issues was often slow, leading to customer frustration.Aftercare and Problem Resolution: Customers acknowledged that despite the initial high-quality installation, some issues arose post-project Read less