781 Plumbing and Heating

781 Plumbing has a deeply mixed record across its review history. The majority of positive reviews praise Stan's responsiveness, friendly demeanor, and ability to diagnose and resolve urgent heating and plumbing issues quickly — often same-day or after hours. However, several serious negative reviews significantly drag down all dimensions: one customer was left with a $6,200 water bill after a m... Read more

781 Plumbing has a deeply mixed record across its review history. The majority of positive reviews praise Stan's responsiveness, friendly demeanor, and ability to diagnose and resolve urgent heating and plumbing issues quickly — often same-day or after hours. However, several serious negative reviews significantly drag down all dimensions: one customer was left with a $6,200 water bill after a misdiagnosis of a simple flapper issue, another had work fail a town inspection and was abandoned, a third had a job left incomplete for 7+ months with legal action threatened, and a fourth reported that the owner refused to return to fix a code violation and eventually stopped responding entirely. The owner's license was also flagged as expired since 2016 and held only at the Apprentice level, which is a critical credibility and legal concern. Pricing is generally viewed as fair or competitive by satisfied customers, but the pattern of incomplete or non-code-compliant work undermines the value proposition significantly. Read less