2 Rivers Contracting & Services

The feedback for 2 Rivers Contracting & Services reveals a clear dichotomy in customer experiences. On one hand, several reviews commend John Ellis for his quality work and proactive approach during emergencies. Customers appreciate his quick response times, attention to detail, and the convenience he offers, stressing that he has been a trusted ally for plumbing and heating issues. Many clients h... Read more

The feedback for 2 Rivers Contracting & Services reveals a clear dichotomy in customer experiences. On one hand, several reviews commend John Ellis for his quality work and proactive approach during emergencies. Customers appreciate his quick response times, attention to detail, and the convenience he offers, stressing that he has been a trusted ally for plumbing and heating issues. Many clients have had long-standing relationships with the company, reflecting positively on the reliability and overall quality of service provided. Conversely, a substantial number of reviews highlight serious concerns regarding pricing, communication, and professionalism. Some customers report feeling overcharged, without clear breakdowns of service costs, leading to dissatisfaction and a feeling of being taken advantage of. The lack of timely communication and follow-ups is another sticking point, with several individuals expressing frustration over unanswered calls and emails. A particularly concerning trend emerges in reviews pointing to aggressive and hostile interactions with owner John Ellis when customers raised questions or disputes regarding invoices. Instances of perceived threats and unprofessional responses have left several customers wary of returning. Furthermore, there are complaints about the company Read less