Overview of Company Customer Sentiment Analysis in January
The reviews for 2 Rivers Contracting & Services present a mixed sentiment, with a notable divide between satisfied and dissatisfied customers. While many praise owner John Ellis for his skills, reliability, and friendly demeanor, a significant portion of the reviews express frustration regarding customer service, high pricing, and unprofessional behavior. Experiences range from excellent work done... Read more
The reviews for 2 Rivers Contracting & Services present a mixed sentiment, with a notable divide between satisfied and dissatisfied customers. While many praise owner John Ellis for his skills, reliability, and friendly demeanor, a significant portion of the reviews express frustration regarding customer service, high pricing, and unprofessional behavior. Experiences range from excellent work done in emergencies to severe dissatisfaction with billing and lack of communication. Overall, trust and dependability seem to be recurring themes, but the inconsistency in service and aggressive responses from ownership has led to a tarnished reputation among some clients. Read less
Overview of Company Customer Sentiment Analysis in January
The feedback for 2 Rivers Contracting & Services reveals a clear dichotomy in customer experiences. On one hand, several reviews commend John Ellis for his quality work and proactive approach during emergencies. Customers appreciate his quick response times, attention to detail, and the convenience he offers, stressing that he has been a trusted ally for plumbing and heating issues. Many clients h... Read more
The feedback for 2 Rivers Contracting & Services reveals a clear dichotomy in customer experiences. On one hand, several reviews commend John Ellis for his quality work and proactive approach during emergencies. Customers appreciate his quick response times, attention to detail, and the convenience he offers, stressing that he has been a trusted ally for plumbing and heating issues. Many clients have had long-standing relationships with the company, reflecting positively on the reliability and overall quality of service provided. Conversely, a substantial number of reviews highlight serious concerns regarding pricing, communication, and professionalism. Some customers report feeling overcharged, without clear breakdowns of service costs, leading to dissatisfaction and a feeling of being taken advantage of. The lack of timely communication and follow-ups is another sticking point, with several individuals expressing frustration over unanswered calls and emails. A particularly concerning trend emerges in reviews pointing to aggressive and hostile interactions with owner John Ellis when customers raised questions or disputes regarding invoices. Instances of perceived threats and unprofessional responses have left several customers wary of returning. Furthermore, there are complaints about the company Read less
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