Velocity

Tom demonstrates strong professionalism across multiple reviews, with consistent praise for responsiveness, communication, and courteous behavior. Project completion is solid, with multiple jobs finished successfully and on time, including complex work in challenging environments. Technical competence is evident through successful diagnostics and installations of water heaters, steam heaters, and ... Read more

Tom demonstrates strong professionalism across multiple reviews, with consistent praise for responsiveness, communication, and courteous behavior. Project completion is solid, with multiple jobs finished successfully and on time, including complex work in challenging environments. Technical competence is evident through successful diagnostics and installations of water heaters, steam heaters, and plumbing fixtures. Pricing appears fair and competitive based on limited explicit mentions, with one customer specifically noting Tom did not overcharge despite working in Boston. However, the small sample size (5 reviews) and age of most reviews (3 of 5 from 2018-2019) limit confidence in these findings. Read less