Proto Home Service Plumbing & Heating 24Hrs

Proto Home Services receives strong praise across most reviews for responsiveness, speed, and courteous service, with multiple customers highlighting same-day or next-morning availability as a standout quality. Pricing is generally described as competitive and reasonable, though one detailed 1-star review raises a serious concern about business practices — specifically, a failure to provide a wr... Read more

Proto Home Services receives strong praise across most reviews for responsiveness, speed, and courteous service, with multiple customers highlighting same-day or next-morning availability as a standout quality. Pricing is generally described as competitive and reasonable, though one detailed 1-star review raises a serious concern about business practices — specifically, a failure to provide a written proposal, a demand for a 50% deposit (allegedly exceeding Massachusetts legal limits), and pressure tactics around collecting payment. Project completion is mostly positive, but the 3-star review explicitly states the job was not completed and the problem was made worse, which meaningfully drags down that dimension. The negative reviews are specific and credible, preventing higher scores despite the volume of positive feedback. Read less