Patriot Plumbing & Heating

Patriot Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is severely undermined by multiple serious incidents: unauthorized entry into a home, a manager screaming at an employee, no-shows without communication, rude office staff, and an alleged theft of customer property — all of which drag the score down despite several reviewers praising individual technicia... Read more

Patriot Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is severely undermined by multiple serious incidents: unauthorized entry into a home, a manager screaming at an employee, no-shows without communication, rude office staff, and an alleged theft of customer property — all of which drag the score down despite several reviewers praising individual technicians as friendly and professional. Pricing is the weakest dimension, with multiple explicit complaints about hidden fees (truck charges, fuel surcharges), a quote of $1,500 ballooning to $4,000 with no itemized receipt, and billing departments that ignore calls and continue billing after payment — though a small number of reviewers found pricing fair or reasonable. Project completion is inconsistent: several jobs were completed well and on time, but there are documented cases of abandoned work, no-shows across multiple appointments, a tankless system failing after one year without a required isolation valve, and a heater installation that did not function correctly with no resolution offered. Experience scores moderately, with some reviewers praising creative problem-solving and quality workmanship on complex jobs, while others cite clear technical failures and incomplete diagnostics. Read less