Patriot Plumbing & Heating

The feedback for Patriot Plumbing & Heating showcases a stark contrast between satisfied and dissatisfied customers. On one hand, many reviews laud the professionalism and promptness of the technicians, with some customers noting good experiences over several years. Positive remarks often highlight the effective resolution of plumbing issues and thorough communication during the process. Converse... Read more

The feedback for Patriot Plumbing & Heating showcases a stark contrast between satisfied and dissatisfied customers. On one hand, many reviews laud the professionalism and promptness of the technicians, with some customers noting good experiences over several years. Positive remarks often highlight the effective resolution of plumbing issues and thorough communication during the process. Conversely, a significant number of clients reported poor experiences, particularly regarding billing practices and customer service. Numerous reviews mentioned surprise charges, lack of itemized receipts, and difficulties in contacting the company to resolve billing disputes. Customers felt misled by quotes that did not align with the final invoices, leading to feelings of distrust and frustration. Concerns about unauthorized access to homes were particularly alarming; at least one reviewer detailed an incident where technicians entered a property without permission, raising serious safety and privacy issues. This incident, along with the manager's dismissive attitude during confrontation, amplifies the negative sentiment surrounding the company's accountability and standard operating procedures. In summary, while some customers commend Patriot Plumbing & Heating for their service quality and responsiveness, a substantial number express grave concerns about pricing transparency, communication failures, and ethical concerns regarding service practices. As the company moves forward, addressing these issues could be crucial in rebuilding customer trust and improving overall satisfaction. Read less