Overview of Company Customer Sentiment Analysis in January
Based on the recent reviews for Northeast Plumbing and Heating, the sentiment toward the company is overwhelmingly negative. Customers express frustration over poor service, unresponsive communication, and inadequate installation of heating systems. Many reviewers report that the equipment installed has malfunctioned or was improperly set up, leading to further complications and financial burden. ... Read more
Based on the recent reviews for Northeast Plumbing and Heating, the sentiment toward the company is overwhelmingly negative. Customers express frustration over poor service, unresponsive communication, and inadequate installation of heating systems. Many reviewers report that the equipment installed has malfunctioned or was improperly set up, leading to further complications and financial burden. Customers describe experiences ranging from rudeness from staff to being ignored altogether, resulting in a sense of betrayal and disappointment. Overall, the consensus reflects a strong discontent with both customer service and the quality of work performed by the company. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews reveal significant and recurring issues that customers have encountered with Northeast Plumbing and Heating. The most prominent theme is the company's lack of communication and responsiveness. Many customers express their frustration at being unable to reach the company after their installation, indicating that their calls and follow-ups are largely ignored. This has left several custo... Read more
The reviews reveal significant and recurring issues that customers have encountered with Northeast Plumbing and Heating. The most prominent theme is the company's lack of communication and responsiveness. Many customers express their frustration at being unable to reach the company after their installation, indicating that their calls and follow-ups are largely ignored. This has left several customers feeling abandoned and dissatisfied, emphasizing a lack of customer care and support. Another major complaint pertains to the quality of the installation work performed by the company. Multiple reviewers mention that their heating systems were installed improperly, resulting in functional issues such as leaks and inadequate heating or cooling. Specific mentions of neglecting to adhere to schematics and making excuses for poor workmanship suggest systemic flaws in the company's installation practices. The emotional distress from dealing with these problems is palpable in the reviews, with customers feeling that they have been misled and have suffered financially due to the company's errors. Moreover, the customer service experiences reported portray a negative image of the company's staff, particularly highlighting rudeness and lack of professionalism. One review specifically mentions a receptionist by name, indicating that individual staff interactions add to the frustration felt by customers. The recurring mention of disputes over service and attempts to address problems reveals a problematic approach to customer relations. The overall sentiment reflects a warning to potential customers about choosing Northeast Plumbing and Heating, with phrases often describing their service as a "disaster" and even labeling the company as a potential scam. Reviews emphasize that previous clients wish they could rate the service lower than one star, indicating a widespread sense of dissatisfaction and caution. Read less
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