Leahy Plumbing & Heating

The feedback on Leahy Plumbing & Heating presents a multifaceted view of the company's operations. The positive sentiments largely stem from the efficiency and competence of the plumbing staff, with recurring mentions of technicians being friendly, knowledgeable, and professional. Many customers express their comfort with allowing these technicians into their homes, citing their reliability and ho... Read more

The feedback on Leahy Plumbing & Heating presents a multifaceted view of the company's operations. The positive sentiments largely stem from the efficiency and competence of the plumbing staff, with recurring mentions of technicians being friendly, knowledgeable, and professional. Many customers express their comfort with allowing these technicians into their homes, citing their reliability and honesty. Time frame adherence is another strong point: several customers appreciate that technicians arrive punctually and complete work in a timely manner without sacrificing quality. The reasonable pricing, especially compared to competitors, is also often noted, making the company a preferred choice for many users over extended periods. However, the reviews also highlight significant concerns regarding customer service, with multiple references to negative phone interactions, particularly with the owner, John Leahy, and other office personnel. Customers have reported feeling dismissed or rushed, which has resulted in feelings of frustration. Specific accounts of poor communication, such as not receiving timely responses to inquiries or miscommunications about appointments, have emerged as a major concern. Furthermore, instances of customers feeling overcharged for services and materials have surfaced in numerous reviews. Though some clients appreciate the transparency of quotes and details provided, others point to discrepancies and a lack of clarity regarding costs, especially for parts. The feeling of being 'duped' due to high material pricing or inadequate job completion, as expressed in several reviews, indicates a gap in customer satisfaction that the company might need to address. In conclusion, while many customers continue to commend Leahy Plumbing & Heating for their solid technical work and timely responses, significant improvements are necessary in customer service and clarity in pricing to enhance overall customer experience and address the concerns raised in recent reviews. Read less