Compass Plumbing & Heating

Across the reviews, there are key themes that emerge in the sentiment expressed by customers. The negative feedback predominantly stems from a specific customer's experience with a full house plumbing job that resulted in multiple issues and a stark lack of communication from the company. This has led to feelings of frustration and disappointment, as this customer attempted multiple attempts to re... Read more

Across the reviews, there are key themes that emerge in the sentiment expressed by customers. The negative feedback predominantly stems from a specific customer's experience with a full house plumbing job that resulted in multiple issues and a stark lack of communication from the company. This has led to feelings of frustration and disappointment, as this customer attempted multiple attempts to reach out without receiving any replies. On the other hand, the positive experiences revolve around emergency situations, particularly one customer's urgent need for assistance with frozen pipes. This quick response by the team, marked by professionalism and helpfulness, is noted as a significant point of satisfaction. Customers appreciate the initiative taken by the plumbing team to provide additional materials (like insulation) to prevent future problems, showcasing a commitment to customer care. Common findings among the reviews indicate a disparity in consistency; some customers laud the responsiveness and reliability of Marc and his team while others have encountered distressing experiences with follow-ups and job quality. This indicates a potential area for improvement concerning customer service responsiveness, especially for non-emergency issues, as the company seems to perform well under pressure but may falter during routine interactions. Overall, enhancing communication practices and ensuring quality control on projects could contribute positively to the company's reputation. Read less