Anderson Plumbing & Heating

The reviews for Anderson Plumbing & Heating present a mixed sentiment, showing significant discontent alongside some positive experiences. There are instances of dissatisfaction mainly revolving around customer service, communication issues, and perceived arrogance from the owner, which left several customers feeling undervalued and unacknowledged. However, there were also positive experiences hig... Read more

The reviews for Anderson Plumbing & Heating present a mixed sentiment, showing significant discontent alongside some positive experiences. There are instances of dissatisfaction mainly revolving around customer service, communication issues, and perceived arrogance from the owner, which left several customers feeling undervalued and unacknowledged. However, there were also positive experiences highlighted for timely and efficient plumbing services, demonstrating that when repairs are made, the technicians can be competent and effective. Overall, the sentiment leans towards frustration, especially regarding customer interactions and follow-up service, while some customers express confidence in the technical skills of the plumbing team. In detail, the reviews reveal several common themes:Service Competence vs. Customer Service: While many reviewers praised the technical skills of the plumbers, emphasizing efficient problem-solving and value for money, they criticized the overall customer service experience. Instances of rude interaction and failures to return calls were frequently noted, suggesting a disparity between the plumbing services offered and customer communication.Communication Issues: Several reviews highlighted a lack of responsiveness or follow-up from the company. Many customers reported not receiving callbacks after leaving messages, leading to frustration and the decision to seek alternative service providers.Owner's Demeanor: The owner, Dave Anderson, was specifically called out for being condescending and rude during service visits. Some reviews indicated that his attitude left a lasting negative impression on customers, outshining any positive plumbing outcomes.Variable Experiences: The reviews depict a stark contrast between long-time loyal customers who have had favorable experiences over the years and newer customers who faced problems. While some longstanding clientele continued to support the company, newer customers expressed decisively negative sentiments regarding their attempts to engage with the business.Cost Considerations: Some customers were satisfied with the pricing compared to competitors, while others felt they were overcharged due to inadequate service. This disparity suggests that pricing may be perceived differently depending on the quality of the service experience. In conclusion, while Anderson Plumbing & Heating has a core of returning customers who appreciate the technical service, the company faces critical challenges in customer interaction and overall communication that detracts from their operational success. Read less