William J Malcolm & Son

Malcolm & Son demonstrates strong technical competence and reliability on complex jobs, with multiple reviews praising their ability to handle difficult, old-building plumbing issues that competitors refused. However, professionalism is significantly undermined by consistent complaints about rude front-office staff and inconsistent plumber attitudes, with several reviews noting poor communication,... Read more

Malcolm & Son demonstrates strong technical competence and reliability on complex jobs, with multiple reviews praising their ability to handle difficult, old-building plumbing issues that competitors refused. However, professionalism is significantly undermined by consistent complaints about rude front-office staff and inconsistent plumber attitudes, with several reviews noting poor communication, lack of follow-up, and unprofessional behavior on-site. Pricing feedback is mixed—some customers report fair value and transparent billing, while others cite unexpected charges and billing practices not disclosed upfront. Project completion is generally solid, though a few reviews document incomplete work requiring callbacks and delays in parts procurement without adequate customer communication. Read less