Torchio Mike & Son

Torchio & Son demonstrates strong technical expertise and reasonable pricing, with multiple customers praising quality workmanship and fair bills. However, professionalism is significantly undermined by documented responsiveness issues, including delayed callbacks, an answering service that frustrated customers, and one critical incident where service was refused on New Year's Day due to a custome... Read more

Torchio & Son demonstrates strong technical expertise and reasonable pricing, with multiple customers praising quality workmanship and fair bills. However, professionalism is significantly undermined by documented responsiveness issues, including delayed callbacks, an answering service that frustrated customers, and one critical incident where service was refused on New Year's Day due to a customer purchasing oil elsewhere. While in-person interactions are consistently described as professional and pleasant, the phone/communication layer represents a material weakness. The company excels at project completion when engaged, but accessibility and follow-through on callbacks are problematic. Read less