TBros - Trethewey Brothers

The reviews for Trethewey Brothers reveal several key themes regarding customer experiences. - Positive Experiences: A robust portion of reviewers praises the responsiveness, professionalism, and competence of the plumbing technicians. Comments often highlight that the technicians are punctual, knowledgeable, and courteous, leading to effective problem-solving in emergency situations. Many long-... Read more

The reviews for Trethewey Brothers reveal several key themes regarding customer experiences. - Positive Experiences: A robust portion of reviewers praises the responsiveness, professionalism, and competence of the plumbing technicians. Comments often highlight that the technicians are punctual, knowledgeable, and courteous, leading to effective problem-solving in emergency situations. Many long-term customers appreciate the quality of work and willingness of staff to explain procedures clearly. Specific mentions of employees, like Bob and Mike, underline the company's personal touch and commitment to customer satisfaction. - Customer Service Concerns: There are consistent complaints about the office staff's attitude and communication skills. Customers frequently report feeling undervalued after frustrating interactions with dispatchers or managers who are described as rude or dismissive. Reviews mention complaints about being hung up on or dealing with staff who exhibit a lack of professionalism, damaging the company's reputation among clients seeking reliable service. - High Pricing and Value Perception: Pricing is a significant issue among reviewers. While some customers believe the service quality justifies higher fees, many express that prices seem inflated, particularly in comparison to other local competitors. Instances of feeling overcharged or unclear billing practices contribute to negative perceptions, leading clients to seek alternatives for plumbing services. - Scheduling and Reliability Issues: Several customers voiced frustration regarding missed appointments or no-shows, with a lack of proactive communication about delays or rescheduling. This inconsistency undermines trust, especially among those who have relied on TBros for years. Instances of needing multiple visits for a single issue, often requiring additional payment, further exacerbate feelings of dissatisfaction. - Mixed Reviews on Work Quality: Some positive reviews mention successful repairs and successful project completions, yet others detail instances of subpar work, leading to complaints about rework or ongoing issues following service. This inconsistency reflects a potential gap in quality assurance within the company. In summary, Trethewey Brothers has a foundation of loyal customers who value the company's technical proficiency and community presence. However, there are significant concerns regarding overall customer experience, communication, and pricing that need to be addressed to enhance future customer relationships and satisfaction. Read less