SG Harold Plumbing Heating & AC

Across the reviews, multiple themes emerge that contribute to the overall sentiment toward SG Harold Plumbing Heating & AC.Responsiveness and Service Quality: Some customers reported positive experiences, often mentioning quick responses, timely arrivals, and effective repairs. For instance, there were commendations for employees like John and Chris who handled emergencies with professionalism. Po... Read more

Across the reviews, multiple themes emerge that contribute to the overall sentiment toward SG Harold Plumbing Heating & AC.Responsiveness and Service Quality: Some customers reported positive experiences, often mentioning quick responses, timely arrivals, and effective repairs. For instance, there were commendations for employees like John and Chris who handled emergencies with professionalism. Positive experiences often came from customers who had routine service calls or emergency situations addressed quickly.Communication Issues: A significant number of reviewers expressed frustration with the company's communication practices. Complaints about delayed or nonexistent callbacks, missed appointments, and overall unreliable scheduling were prevalent. Some customers noted that their appointments were either forgotten or mishandled, leading to a lack of confidence in the company's commitment to service.Diagnostic Accuracy and Pricing Transparency: Several customers reported being dissatisfied with the quality of the diagnostic work, claiming that incorrect diagnoses led to unnecessary expenses. For example, one review highlighted a costly misdiagnosis regarding a drainage system, resulting in excessive charges for services that didn Read less