Romano Company Plumbing

The review set presents a deeply mixed picture of this contractor. Professionalism scores are dragged down significantly by a no-show appointment with poor communication (2024), repeated unresponsiveness after failed work (2020), and a pricing dispute at job completion (2015), though several older reviews praise punctuality and responsiveness. Pricing is a consistent and serious concern — multip... Read more

The review set presents a deeply mixed picture of this contractor. Professionalism scores are dragged down significantly by a no-show appointment with poor communication (2024), repeated unresponsiveness after failed work (2020), and a pricing dispute at job completion (2015), though several older reviews praise punctuality and responsiveness. Pricing is a consistent and serious concern — multiple reviewers explicitly flag surprise charges, a price quoted over the phone that changed at completion, and a $270 drain snake job with no upfront pricing disclosure. Project completion is a major liability: one reviewer paid $700 across two visits for a shower leak that was never resolved, and the contractor became unreachable afterward; another reviewer had a neighbor's AC pipe damaged and was charged to fix it. Experience scores reflect some genuine competence in emergency situations and routine work, but are undermined by a plumber who repeatedly avoided the correct diagnosis and failed to resolve the core issue across multiple visits. The most recent negative review is from July 2024, suggesting these issues are not historical only. Read less