Rizzo Plumbing & Heating

Rizzo Plumbing has a large and predominantly positive review base spanning over a decade, with the majority of customers praising responsiveness, punctuality, friendly technicians, and fair pricing. The professionalism score is tempered by a recurring and credible pattern of serious complaints: multiple independent reviewers describe John Rizzo as rude, condescending, or dismissive — including o... Read more

Rizzo Plumbing has a large and predominantly positive review base spanning over a decade, with the majority of customers praising responsiveness, punctuality, friendly technicians, and fair pricing. The professionalism score is tempered by a recurring and credible pattern of serious complaints: multiple independent reviewers describe John Rizzo as rude, condescending, or dismissive — including one reviewer reporting he was cursed at directly, and another describing mistreatment of a senior citizen. Project completion is similarly mixed: while most jobs are described as completed efficiently, at least 5 reviews explicitly describe no-shows, abandoned work, or failure to follow through on estimates and appointments — including a paid job left unfinished with no hot water restored. Pricing is generally viewed as fair or competitive, though two reviewers flagged unexpectedly high charges or excessive material markups. Experience scores well overall, with many reviewers praising technical skill and problem-solving, but at least two reviews cite outright misdiagnosis or incompetent workmanship, which prevents a higher score. Read less