Quarry Hills Plumbing & HVAC

The reviews reflect a spectrum of customer experiences with Quarry Hills Plumbing & HVAC. Positive sentiment is prominently seen in multiple reviews, where customers praise the quick response time, professionalism, and willingness of the technicians to go above and beyond. For instance, several reviewers noted that the company provided timely service during emergencies, highlighting the reliabilit... Read more

The reviews reflect a spectrum of customer experiences with Quarry Hills Plumbing & HVAC. Positive sentiment is prominently seen in multiple reviews, where customers praise the quick response time, professionalism, and willingness of the technicians to go above and beyond. For instance, several reviewers noted that the company provided timely service during emergencies, highlighting the reliability and efficiency of employees like Tim, Eric, and Ryan. Many users appreciated the transparency in pricing and the efforts made to avoid unnecessary costs, which reinforces a perception of integrity and trustworthiness. However, contrasting these positive experiences are several critical reviews that reveal issues with the responsiveness and professionalism of the management, particularly from the owner, Bill Duggan. Customers have noted rude interactions, difficulty in communication, and unresolved issues, leading to dissatisfaction and disappointment. Some reviewers emphasized experiences of feeling dismissed or blamed for installation issues, which significantly tarnishes the company's reputation. Among the common findings, the following points stand out:Response and Timeliness: Many positive reviews commend Quarry Hills for their quick response times, particularly in emergency situations, reflecting their reliability.Professionalism and Knowledge: Technicians are frequently described as knowledgeable and courteous, which contributed to favorable customer experiences.Customer Service Challenges: A notable number of customers expressed frustration over poor communication and unprofessional behavior from the management, particularly when resolving complaints or payment issues.Pricing Transparency: While some found the costs to be reasonable, others felt there was a lack of clarity around service charges, leading to some displeasure regarding unexpected costs.Mixed Competence: There are references to both excellent fixes and unresolved issues, suggesting variability in the technicians' efficacy. In conclusion, while Quarry Hills Plumbing & HVAC shows potential and offers valuable services, they may need to focus on maintaining uniformity in customer service, particularly in managing client relationships and addressing complaints effectively to enhance their overall reputation and customer satisfaction. Read less