Puopolo E & Son

E. Puopolo & Sons presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: multiple positive reviewers praise responsiveness, emergency availability, and pleasant interactions, while multiple negative reviewers explicitly cite no-shows, rudeness on the phone, abusive owner behavior, and failure to return calls — dragging the score down signific... Read more

E. Puopolo & Sons presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: multiple positive reviewers praise responsiveness, emergency availability, and pleasant interactions, while multiple negative reviewers explicitly cite no-shows, rudeness on the phone, abusive owner behavior, and failure to return calls — dragging the score down significantly. Project completion is similarly split: several reviewers describe thorough, successful work including complex emergency repairs, but others report abandoned estimates, misdiagnosed leaks, a failed toilet seal that caused flooding, and a worker entering a home uninvited. Pricing feedback is mixed — some reviewers call rates reasonable or fair, one describes a subcontracting markup scheme, and one negative reviewer explicitly cited overcharging — resulting in a below-average pricing score. Experience scores moderately above the midpoint, as the majority of reviewers who commented on workmanship quality were positive, though one review described an apprentice being read instructions on-site and another cited a misdiagnosis that worsened damage. Read less