ProSolutions Bath & Boiler

The feedback for ProSolutions Bath & Boiler consistently points to several key strengths in their service offerings. Firstly, the technicians are frequently described as knowledgeable and professional. Customers particularly commend Elijah for his ability to diagnose complex problems efficiently, often going beyond mere repairs to educate clients about their HVAC and plumbing systems. This educati... Read more

The feedback for ProSolutions Bath & Boiler consistently points to several key strengths in their service offerings. Firstly, the technicians are frequently described as knowledgeable and professional. Customers particularly commend Elijah for his ability to diagnose complex problems efficiently, often going beyond mere repairs to educate clients about their HVAC and plumbing systems. This educational component is highly valued, with clients feeling empowered to manage future issues. The promptness of service is another recurring theme. Many reviews highlight Elijah's responsiveness, ability to schedule visits at short notice, and commitment to arriving as planned. This reliability is critical, especially in emergency situations, where several customers noted how Elijah tackled urgent issues during particularly cold periods when heating systems failed. There is a notable focus on the quality of workmanship, with several customers expressing satisfaction with the thoroughness of repairs and the overall results. Many felt that the costs were fair given the quality of service received, with some citing instances where Elijah saved them money by advising on less expensive options or not upselling unnecessary services. This approach promotes a sense of integrity and honesty that clients greatly appreciate. Despite the overwhelmingly positive reviews, there are a few instances of dissatisfaction, particularly regarding communication and follow-up. A small number of customers experienced difficulties in reaching Elijah or receiving timely responses. This inconsistency raises concerns about customer service aspects, especially for potential clients seeking prompt help. In summary, ProSolutions Bath & Boiler is highly regarded for its expertise, professionalism, and commitment to customer satisfaction. While communication could be improved in certain situations, the company Read less