Paul Foukas Plumbing & Heating

Paul Foukas Plumbing has a genuinely mixed record across all four dimensions. Professionalism is dragged down significantly by multiple reviews citing Paul hanging up on a customer mid-question, failing to return calls, refusing jobs he deemed not profitable enough, and a serious complaint about threatening a homeowner over payment while withholding safety-critical gas leak repairs. On the positiv... Read more

Paul Foukas Plumbing has a genuinely mixed record across all four dimensions. Professionalism is dragged down significantly by multiple reviews citing Paul hanging up on a customer mid-question, failing to return calls, refusing jobs he deemed not profitable enough, and a serious complaint about threatening a homeowner over payment while withholding safety-critical gas leak repairs. On the positive side, many customers praised responsiveness, punctuality, and friendly attitudes from Lee and other associates. Pricing is similarly split — several reviewers praised fair and honest pricing, while one reviewer found the quote $1,100 higher than a competitor and another described a $2,900 quote for a job done elsewhere for far less. Project completion is the most concerning dimension: one review explicitly describes a failed city inspection due to an unresolved gas leak after payment, and another describes 12+ weeks of incomplete work after a significant upfront payment — these are serious red flags that pull the score down considerably despite other reviews describing timely and complete work. Experience scores moderately well, with multiple reviewers praising quality workmanship and technical knowledge, though the failed inspection and below-average estimating noted in one review temper this. Read less