Panza Plumbing & Heating

Quick Response and Professionalism: A majority of reviewers commend Mario for his quick response times, often within a couple of hours for emergencies. Customers frequently note his professionalism and the thorough nature of his work. This aspect of service is a significant positive highlight, with several reviewers expressing their satisfaction with the timely handling of their plumbing and heati... Read more

Quick Response and Professionalism: A majority of reviewers commend Mario for his quick response times, often within a couple of hours for emergencies. Customers frequently note his professionalism and the thorough nature of his work. This aspect of service is a significant positive highlight, with several reviewers expressing their satisfaction with the timely handling of their plumbing and heating issues.Quality of Work: Many reviews clearly indicate that the quality of work performed by Mario is generally satisfactory, with customers highlighting successful installations of heating systems, water heaters, and efficient clearing of clogs. Most praise the craftsmanship and suggest that Mario is knowledgeable about his work.Additional Charges and Transparency: Some customers have expressed dissatisfaction with additional charges that were unexpected. For instance, an extra $200 for the removal of the old hot water heater and an additional $50 for a return visit to install a part raised concerns. This points to a lack of clear communication regarding costs, which became a source of frustration for some clients.Cleanup and Post-Installation Issues: A recurring complaint involved the incomplete cleanup after jobs. Customers mentioned that leftover materials and installation debris were not removed, leading to additional hassle on their part.Customer Relationship and Communication: While many reviews are positive, there's a suggestion that Mario can be somewhat impatient or direct, which might come off as brusque to some customers. However, this is often seen as a reflection of his commitment to efficiency rather than poor service. Overall, the relationship appears strong with many clients expressing a strong willingness to hire him again despite minor frustrations.General Recommendation: The majority consensus among reviewers leans towards a recommendation for Panza Plumbing & Heating, emphasizing that they would use the service again. This indicates a level of trust in the service provided, despite the noted imperfections. In summary, Panza Plumbing & Heating, led by Mario, has established a trustworthy reputation among its clientele, characterized by prompt service and reliable work, tempered by concerns over communication regarding fees and job completion standards. Read less