MSB Plumbing & Heating

Mike personally receives strong praise across multiple reviews for being professional, knowledgeable, polite, and reasonably priced, with several reviewers explicitly calling out fair rates and accurate estimates. However, professionalism and project completion scores are meaningfully dragged down by a recurring and serious pattern: multiple reviewers across different years report that Mike or his... Read more

Mike personally receives strong praise across multiple reviews for being professional, knowledgeable, polite, and reasonably priced, with several reviewers explicitly calling out fair rates and accurate estimates. However, professionalism and project completion scores are meaningfully dragged down by a recurring and serious pattern: multiple reviewers across different years report that Mike or his office became unresponsive, stopped returning calls, and in at least two cases left jobs unfinished or unaddressed after initial visits. The subcontractor quality issue raised in one review also reflects negatively on the overall operation. Pricing scores remain relatively strong as the explicit mentions are almost universally positive. The experience dimension scores well based on direct mentions of skill and problem-solving, but the volume of responsiveness and follow-through failures prevents a high overall score. Read less