MSB Plumbing & Heating

From the reviews, it's clear that Mike of M & M Plumbing is a standout performer, garnering high praise for his professionalism, knowledge, and ability to solve problems efficiently. Many customers noted his timely response during emergencies, which is a significant factor for those experiencing plumbing difficulties. The references to his previous work for families and his established relationshi... Read more

From the reviews, it's clear that Mike of M & M Plumbing is a standout performer, garnering high praise for his professionalism, knowledge, and ability to solve problems efficiently. Many customers noted his timely response during emergencies, which is a significant factor for those experiencing plumbing difficulties. The references to his previous work for families and his established relationships within the community reinforce a sense of trust and reliability in his services. However, the feedback about Michael's subcontractors significantly tarnishes the overall perception of the company. Customers reported experiences with subcontractors who were deemed incompetent and overly expensive in comparison to competitors. This inconsistency between Mike's excellent service and the subcontractors' poor performance created a divided sentiment, leading to a mixed overall impression. Customer service as a whole received critical attention, particularly with the office personnel. Several customers expressed dissatisfaction with how queries were handled, describing the office staff as unhelpful or lacking the necessary knowledge about service availability. Although Mike's individual service is often lauded, the office experience detracted from some customers' overall satisfaction. In summary, while Mike's skills and dedication win strong recommendations, improvements in subcontractor quality and customer service responsiveness could further enhance the reputation of MSB Plumbing & Heating. Read less