MPD Plumbing & Heating

1. Positive Experiences: - Satisfaction with responsiveness: Several customers highlighted the prompt response times from Mike and his team, appreciating that they were able to schedule jobs quickly and arrive as promised. - Quality workmanship: Many reviews praised the quality of the work performed, especially for significant installations like boiler replacements and gas conversions, whe... Read more

1. Positive Experiences: - Satisfaction with responsiveness: Several customers highlighted the prompt response times from Mike and his team, appreciating that they were able to schedule jobs quickly and arrive as promised. - Quality workmanship: Many reviews praised the quality of the work performed, especially for significant installations like boiler replacements and gas conversions, where customers noted improved home efficiency and comfort. - Professionalism: A number of reviewers spoke highly of the professionalism displayed by Mike and his crew throughout various jobs. They noted that Mike was courteous, took the time to explain processes, and maintained a clean working environment. 2. Negative Experiences: - Lack of Consistency: There are several contradictory reviews where customers reported significant issues with service quality. While some had seamless experiences, others had negative encounters where they felt the work was mishandled, such as unnecessary wall damage during a plumbing job. - Pricing Issues: Dissatisfaction with charges was a common theme, particularly from those who felt they were overbilled. Specific complaints indicated that some jobs resulted in unexpectedly high charges relative to the work performed, leading to claims of unprofessionalism. - Customer Service Concerns: Some customers expressed frustration with communication issues, citing unreturned calls, delays, and situations where they felt pressured into accepting services without a clear understanding of costs. 3. Recurring Themes: - Knowledgeability: Many reviewers appreciated Mike's willingness to educate them on the processes involved in their projects, which fostered a sense of trust and understanding. - Recommendations: Despite some negative experiences, a significant number of customers stated they would recommend MPD Plumbing & Heating for their services, indicating that when the service was satisfactory, customers were very satisfied and loyal. In summary, while many reviews reflect positively on MPD Plumbing & Heating's efficiency, expertise, and overall quality, the negative experiences highlighted issues that could potentially undermine customer trust and loyalty. Addressing these areas of concern could greatly enhance the company's reputation and customer satisfaction moving forward. Read less