King F A & Sons

The reviews indicate a split between positive and negative sentiments. On the positive side, several customers highlight their long-term satisfaction with King F A & Sons. They appreciate the timely response to plumbing emergencies, efficiency in service, and reasonable pricing. Praise is directed towards specific staff members, like Charlie King, who seem to contribute significantly to customer s... Read more

The reviews indicate a split between positive and negative sentiments. On the positive side, several customers highlight their long-term satisfaction with King F A & Sons. They appreciate the timely response to plumbing emergencies, efficiency in service, and reasonable pricing. Praise is directed towards specific staff members, like Charlie King, who seem to contribute significantly to customer satisfaction by providing reliable, cost-effective solutions. The company garners a sense of trust among customers who have used their services multiple times, reinforcing their good reputation in the plumbing industry. Conversely, negative experiences are evident as well, particularly regarding communication and quality issues. A few reviewers cited specific instances where jobs were left unfinished, with one customer frustrated by a failure to return after beginning work, leading to unmet expectations. Further, some customers described the pricing as higher than agreed or perceived a dismissive attitude from the service personnel. The limited staff size, which may contribute to slower response times and lack of emergency service availability, also raised concerns for those needing urgent assistance. Common findings include:Quality of Service: Many customers feel that when the services are performed well, they are satisfied with the outcome.Response Time: While some customers commend the company's quick response, others express disappointment when calls go unanswered.Communication Issues: A notable number of reviews reflect frustration at poor communication, particularly in emergencies.Pricing Concerns: There are mixed feelings about pricing; while some find it fair, others feel that it is too high or inconsistent.Customer Trust: Long-term customers exhibit trust and satisfaction, while newer clients may have varied experiences that affect their perception of reliability. Overall, King F A & Sons shows potential for strong customer loyalty, but improving communication and consistency in service delivery and pricing could enhance their reputation even further. Read less