Joseph G Perry Plumbing & Heating

The reviews indicate a duality in customer experiences, largely bifurcating satisfaction based on the quality of work versus the pricing and communication practices of the company. Quality of Work: A majority of the reviews specifically commend the proficiency and professionalism of the technicians at Joseph G Perry Plumbing & Heating. Many customers felt that the plumbers showed expertise in the... Read more

The reviews indicate a duality in customer experiences, largely bifurcating satisfaction based on the quality of work versus the pricing and communication practices of the company. Quality of Work: A majority of the reviews specifically commend the proficiency and professionalism of the technicians at Joseph G Perry Plumbing & Heating. Many customers felt that the plumbers showed expertise in their field, were efficient, and were able to diagnose issues quickly. Several reviewers also mentioned instances where the technicians went above and beyond, demonstrating care for their clients, such as helping recover a misdelivered package or resolving plumbing issues that had been overlooked by previous plumbers. Pricing Issues: Despite positive feedback on workmanship, numerous customers expressed dissatisfaction with the cost of services. Many noted that their final bills were significantly higher than initially anticipated, contributing to feelings of being misled or taken advantage of. A couple of reviews pointed out specific problems with communication regarding hourly rates, with some customers being surprised by the costs associated with having multiple technicians on site. The disparity between quotes provided over the phone and final billing seemed to contribute to a negative perception of transparency in their pricing. Communication: Communication from the company emerged as a notable concern. While some customers praised the responsiveness of their technicians during service calls, others reported feeling frustrated with the office staff's failure to return calls in a timely manner. Instances of poor follow-up after initial inquiries added to customer dissatisfaction. Customer Service: A few customers highlighted their negative interactions with office staff, particularly in how billing disputes were handled, which resulted in feelings of frustration. This suggests that while the field staff may be highly skilled, the administrative and billing processes could be improved to enhance overall customer experiences. Summary: In conclusion, Joseph G Perry Plumbing & Heating has a strong reputation for skilled work and responsive service, with many positive experiences reported. However, they face challenges related to pricing transparency and communication practices, which have led to a number of customers feeling undervalued or taken advantage of. Addressing these concerns could significantly enhance their overall customer satisfaction ratings. Read less