Johnson Bros

Analyzing the reviews reveals several recurring themes that shape the overall sentiment toward Johnson Bros.Professionalism and Technical Skills: Many customers highlighted the professionalism and competence of technicians like Nate and Jahz, who were praised for their punctuality, thoroughness, and clear communication. Customers appreciated technicians being friendly and knowledgeable, which posi... Read more

Analyzing the reviews reveals several recurring themes that shape the overall sentiment toward Johnson Bros.Professionalism and Technical Skills: Many customers highlighted the professionalism and competence of technicians like Nate and Jahz, who were praised for their punctuality, thoroughness, and clear communication. Customers appreciated technicians being friendly and knowledgeable, which positively influenced their overall experience.Promptness and Responsiveness: Several reviews noted quick response times and the ability of Johnson Bros to accommodate urgent requests, even during busy seasons like holidays. The company's quick scheduling and efficient service often led to favorable impressions from customers.Quality of Work: Positive comments frequently emphasized the quality of the actual plumbing work performed, including successful installations, repairs, and timely problem-solving during emergencies. Customers reported satisfaction with the outcomes of their service requests, which contributed to overall positive ratings for specific jobs.Communication Issues and Delays: Conversely, a significant number of reviews pointed out issues with communication. Frustrations included unreturned calls and emails, lack of updates on service requests, and missed appointments, indicating a critical area in need of improvement. Some customers expressed disappointment after being initially satisfied, only to experience lapses in communication afterward.Mixed Experiences: A notable split in reviews indicated a stark contrast between initial strong impressions and subsequent dissatisfaction when dealing with follow-up issues. Reports of customers needing to call multiple times for unresolved problems or feeling ignored after previous good service contributed to a sense of distrust.Price Concerns: Several reviews cited feelings of unfair pricing, especially regarding the cost of simple jobs or follow-up services. Complaints about high fees for straightforward tasks diminished the otherwise positive sentiment about the company Read less