Gallinelli Plumbing & Heating Corporation

The reviews reveal a broad spectrum of sentiment towards Gallinelli Plumbing & Heating Corporation.Negative Experiences: A substantial portion of the feedback emphasizes dissatisfaction, particularly regarding the quality of workmanship. Complaints include repeated visits needed to rectify poorly executed tasks like boiler installation, improper placement of kitchen heaters, and insufficient drain... Read more

The reviews reveal a broad spectrum of sentiment towards Gallinelli Plumbing & Heating Corporation.Negative Experiences: A substantial portion of the feedback emphasizes dissatisfaction, particularly regarding the quality of workmanship. Complaints include repeated visits needed to rectify poorly executed tasks like boiler installation, improper placement of kitchen heaters, and insufficient drainage of utility sinks. Customers reported that their homes suffered damage during these services, with instances of damaged tiles and other structural issues being dismissed by the company. This pattern indicates a troubling trend of negligence and a lack of care in handling customer property.Customer Service Issues: Reviewers expressed frustration with Gallinelli's customer service, citing unresponsiveness, lack of accountability, and an unwillingness to resolve issues amicably. Customers described experiences of being met with excuses rather than solutions and highlighted a particular incident where they felt threatened regarding warranty voids if they consulted another plumber. This aspect of their operations is a significant concern, implying a gap in customer relations and support.Positive Highlights: Despite the negative feedback, several reviews noted exceptional experiences, particularly with certain staff members like Lisa and Roberto Gallinelli. Positive remarks often included timely, professional installations and proactive communication. Clients appreciated the detailed project management and the quality of work, especially in complex installations such as converting heating systems. These endorsements illustrate that, for some customers, Gallinelli Plumbing is synonymous with high standards and reliability.Billing Practices: Some reviews indicated issues with billing, where customers suspected they were charged for additional visits due to the company's previous mistakes. This created a sense of mistrust, especially among those who had already invested significant sums into services that had not met their expectations.Inconsistent Quality: The overarching theme that emerges is a stark inconsistency in service quality. While some customers walked away feeling satisfied with their plumbing and heating solutions, others felt trapped in a cycle of inadequate service and insufficient remediation. In summary, Gallinelli Plumbing & Heating appears to be a company with the potential for excellence but struggles with significant lapses in quality control and customer service. This inconsistency could significantly affect their overall reputation in the market. Read less