Frank Webb Home

Frank Webb Home Needham demonstrates strong professionalism and technical expertise, with many customers praising responsive, knowledgeable staff members like Emily Blacker, Elizabeth Dankaro, Dianne Matta, and Megan. However, the business shows significant inconsistency: while numerous recent reviews (2019-2025) highlight excellent service, older reviews (2014-2018) and several mid-range reviews ... Read more

Frank Webb Home Needham demonstrates strong professionalism and technical expertise, with many customers praising responsive, knowledgeable staff members like Emily Blacker, Elizabeth Dankaro, Dianne Matta, and Megan. However, the business shows significant inconsistency: while numerous recent reviews (2019-2025) highlight excellent service, older reviews (2014-2018) and several mid-range reviews document serious failures in communication, order accuracy, delivery timeliness, and staff attitude. Project completion issues include delayed orders, incorrect items shipped, damaged goods on arrival, and poor follow-up. Pricing feedback is mixed, with some praising competitive rates and others noting premium costs without corresponding service value. The store's professionalism varies dramatically by staff member and time period, suggesting management and training inconsistencies. Read less