Eric C. Foster Plumbing & Heating

The reviews reflect a divided customer base for Eric C. Foster Plumbing & Heating. Positive sentiments were primarily centered around the quality of plumbing work and the professionalism of the technicians. Many customers emphasized their timely responses, the thoroughness of job completion, and how technicians left work areas cleaner than they found them. For instance, clients highlighted experie... Read more

The reviews reflect a divided customer base for Eric C. Foster Plumbing & Heating. Positive sentiments were primarily centered around the quality of plumbing work and the professionalism of the technicians. Many customers emphasized their timely responses, the thoroughness of job completion, and how technicians left work areas cleaner than they found them. For instance, clients highlighted experiences of emergency service where technicians arrived swiftly and completed repairs effectively. There was also acknowledgment of good communication and the satisfaction derived from detailed explanations of work performed. Conversely, negative opinions frequently revolved around unexpected pricing practices that customers perceived as excessive or non-transparent. Issues such as being charged hourly rates without clear prior communication led some clients to feel misled. Specifically, complaints about how additional charges were applied for minimal work left customers frustrated and feeling exploited, particularly in cases involving emergency repairs or residences requiring quick service. One customer recounted a shocking bill after a routine maintenance call for an AC unit, which created distrust towards the company's billing practices. Several reviews also pointed to poor customer service experiences, particularly regarding office staff and their manner of handling queries or complaints. Instances of rudeness and dismissive behavior from reception staff left customers feeling undervalued. This sentiment was evident in reviews discussing unresolved issues and lack of follow-through from management. Ultimately, while there is a core of loyal customers who are satisfied with the services provided, the reported inconsistencies in customer service and unclear pricing structures suggest that Eric C. Foster Plumbing & Heating may need to proactively address these issues to improve customer trust and satisfaction in the long run. Read less