Crombie Plumbing & Heating

The reviews for Crombie Plumbing & Heating present a mixed to predominantly negative sentiment. Several customers expressed serious dissatisfaction with the company's service quality, citing high prices, poor follow-up, and inadequate communication. A few reviews highlighted positive experiences, particularly regarding prompt responses and effective resolutions of plumbing issues, but these positi... Read more

The reviews for Crombie Plumbing & Heating present a mixed to predominantly negative sentiment. Several customers expressed serious dissatisfaction with the company's service quality, citing high prices, poor follow-up, and inadequate communication. A few reviews highlighted positive experiences, particularly regarding prompt responses and effective resolutions of plumbing issues, but these positive accounts are overshadowed by criticisms of unprofessionalism, failures in service delivery, and perceived dishonesty. Trust issues and complaints about missed callbacks, incorrect installations, and rude customer service contribute to an overall impression of dissatisfaction among many clients. Detailed Sentiment Analysis: Crombie Plumbing & Heating has received a variety of reviews in the past month, showcasing significant discrepancies in customer experiences.Negative Experiences: Multiple reviewers labeled the company as overpriced and untrustworthy, detailing instances of being charged excessively for minimal service and asserting that they were ghosted by the company's staff after problems were reported. Comments such as "thieves that charge a lot up front and never follow up" underline a deep frustration with customer service and reliability. The lack of follow-up on callbacks, along with rude interactions, is a recurring theme that detracts from their reputation.Positive Feedback: In contrast, a small number of reviews praised the company for prompt service and efficient problem resolution. Instances of quick response times to emergencies or thorough installation practices were highlighted positively, particularly when customers felt that their issues were resolved effectively. Reviews mentioning professional demeanor and reasonable pricing for timely repairs suggest that there is a degree of competent service available, but these instances are inconsistently reported.Service Quality Concerns: A significant point of concern revolves around incorrect installations and failure to meet customer expectations, particularly regarding the requirements for rebates and loans tied to heating systems. One detailed account specifies expectations set by the company that were not met, leading to customer frustration and loss of financial benefits.Communication Issues: The failure to return phone calls and repeated attempts to reach the company without response indicate systemic issues within Crombie's customer service framework. This lack of effective communication has contributed to feelings of distrust and disappointment among scorning reviewers, thus influencing the overall sentiment negatively.Specific Praise vs. General Trends: While there are a few positive reviews that acknowledge competent work done by Michael Crombie and his team, these testimonials do not seem to outweigh the larger, prevailing negative tendencies noted by others. The contrast between a handful of glowing reports and a significant number of complaints illustrates inconsistency in service reliability. Overall, Crombie Plumbing & Heating appears to face substantial challenges in customer satisfaction and service consistency. The feedback suggests that while there is potential for quality service, there are significant operational issues that need to be addressed to enhance their reputation and customer trust. Read less